Returns

Can I return my purchase?

You have up to 14 days after your purchase to return one or more products if they haven't been opened. To start the return procedure please contact us at [email protected].

Initiate a return of your products

You have 14 days from receipt of your order to request a return of products and ask for a refund of these products. Refunds will only be granted on the return of your original package (excluding order returns). These products must be returned in thei

Initiate a partial return

If you wish to return only part of your order, please indicate exactly which products you wish to return and keep us informed via our email [email protected]. Any unreported changes may result in products not being refunded if they are not included in t

Processing time for returns

Delivery times are dependent on the carrier and may vary over several weeks depending on the initial location of the package. If your package is still not listed in our processed returns, please wait until our teams have checked the condition of the

My package has been received, what happens next?

Refunds for returned products will only be issued after the package has been received and processed. No refunds will be issued until the condition of the products has been verified for security reasons.

Make my return request

If you wish to make a return, please contact our customer service department at [email protected]. To make the process easier, remember to give us your order number, the list of products you wish to return and the reason for your return. In addition, wh

Exchange a product

We do not offer exchanges. If you do not wish to keep your products, please write to us at [email protected] in order to make a return.