Botaniets products are shipped globally and if your country is not available at checkout simply send us an email at [email protected] and we'll figure it out. French Bloom, London Essence Mixers & Bacanha only get shipped to Belgium, Netherlands & Luxem
Please find below the shipping cost details as well as estimated delivery lead times. If you wish to ship to a country that is not on this list please contact us at [email protected] and we'll create a personalised shipment.
After making your purchase on Niets.co you will receive a confirmation email that summarizes your order. This also serves as an order confirmation.
Unfortunately we currently don't offer tracking links for your order. All of our orders are treated & shipped manually. We are however going to improve this process in the near future to offer all the information you're looking for to track your orde
You can choose to have your order delivered to your home or to another address (office, secondary residence, etc.). You will be able to choose your delivery address during checkout.
You have up to 14 days after your purchase to return one or more unopened products. If however you believe something is wrong with your product after you've opened it please reach out to us at [email protected] and we'll assist you as soon as possible.
We invite you to contact us as soon as possible during our opening hours with the necessary information and we will try to change the address if the parcel has not already been picked up by our order pickers. If your details can no longer be changed,
If the tracking system declares your package as delivered, we recommend that you wait until the end of the day before contacting customer service, as the tracking system may have been updated early by the delivery person and the package may still be
First of all, we invite you to check your spam, then make sure that you have used the same email, by using the fast payment (Paypal, Apple Pay) it is possible that you have automatically filled in other details. If you can't find it, it may be a typi
We do not change orders once they have been confirmed but we can cancel them, if still possible, so that you can reorder. Cancellation will only be possible if the order is still awaiting preparation, once preparation has begun we are no longer able
We invite you to check first if you have received several order confirmations. If only one order has been taken into account, this is probably due to a computer bug at the bank. It sometimes happens that the debit is initiated before the order is con
Eventually we would like to offer the same online service to our professional customers but unfortunately this is not yet possible. In the meantime we advise you to get in touch with our team via our business page.