Niets

If the tracking system declares your package as delivered, we recommend that you wait until the end of the day before contacting customer service, as the tracking system may have been updated early by the delivery person and the package may still be in the process of being delivered. We then invite you to check with your guardian and neighbours as well as your post office if your order has not been deposited there. After these checks, you can contact us and we will find a solution together.

If the tracking system declares your package as delivered, we recommend that you wait until the end of the day before contacting customer service, as the tracking system may have been updated early by the delivery person and the package may still be

I have not received my package

Orders & Shipping

Can I use Botaniets Gin for cocktails?

Is Botaniets sugar free?

What are the ingredients of Botaniets Original?

How do you drink Botaniets?

What are the ingredients of Botaniets Ginger & Yuzu?

What's the difference between Botaniets Original and Ginger & Yuzu?

What's the secret behind Botaniets distillation process?

How do you make Botaniets gin?

How do I make the Botaniets perfect serve?

Is Botaniets Gin an organic drink?

Is Botaniets Gin BIO certified?

Where can I find Botaniets Gin?

Where is Botaniets Gin produced?

Do I need to keep Botaniets in the fridge once openend?

Botaniets Gin

Where do you ship ?

What are the shipment costs & lead times?

How do I know if my order has been taken into account?

Where's my order?

Where and how can I have my order delivered?

If there's an issue with my bottle, where can I return it to?

I made a mistake in the delivery address

I have not received a confirmation email

Cancel my order

I have been charged twice

Do you offer online business accounts?

Log in to your customer account

Create your customer account

I can't access my customer account

Change your password

Register my delivery addresses

How do I delete my customer account?

Subscribe to our newsletter

Customer Account

What's the origin story of Niets Distillery?

Our mission

Who can I contact at Niets?

Niets Distillery

The different payment methods

My payment was refused

Secure payments

Payments

Can I get a refund for a product I ordered and opened?

My package did not arrive, can I request a refund?

My parcel cannot be found, can I request a refund?

I have returned products, how will I be refunded?

Refunds

Can I return my purchase?

Initiate a return of your products

Initiate a partial return

Processing time for returns

My package has been received, what happens next?

Make my return request

Exchange a product

Returns

I have a question to ask

I am a professional, who should I contact?

Contact Us

I have not received my packageUpdated 2 years ago