We are happy to answer your messages within 24 hours - Monday to Friday - from 10 am to 6 pm. For all requests made on public holidays, we will take note of your messages the following day. For all orders placed, any complaint must be made within 14

We are happy to answer your messages within 24 hours - Monday to Friday - from 10 am to 6 pm. For all requests made on public holidays, we will take note of your messages the following day. For all orders placed, any complaint must be made within 14 days after the date of receipt of the package, as declared by the carrier.The deadlines can vary according to the periods of the year like at Christmas, because we are largely invited to exchange with you.Do not hesitate to write to us on hello@niets.co

I have a question to ask

If you are a professional, we encourage you to contact us via the form on our Business page. You can also contact us via the email address hello@niets.co, your request will be forwarded to the appropriate department.

If you are a professional, we encourage you to contact us via the form on our <a href="https://www.niets.co/pages/b2b" rel="noopener noreferrer" target="_blank">Business</a> page.You can also contact us via the email address hello@niets.co, your request will be forwarded to the appropriate department.

I am a professional, who should I contact?

Niets

Contact Us

Can I use Botaniets Gin for cocktails?

Is Botaniets sugar free?

What are the ingredients of Botaniets Original?

How do you drink Botaniets?

What are the ingredients of Botaniets Ginger & Yuzu?

What's the difference between Botaniets Original and Ginger & Yuzu?

What's the secret behind Botaniets distillation process?

How do you make Botaniets gin?

How do I make the Botaniets perfect serve?

Is Botaniets Gin an organic drink?

Is Botaniets Gin BIO certified?

Where can I find Botaniets Gin?

Where is Botaniets Gin produced?

Do I need to keep Botaniets in the fridge once openend?

Botaniets Gin

Where do you ship ?

What are the shipment costs & lead times?

How do I know if my order has been taken into account?

Where's my order?

Where and how can I have my order delivered?

If there's an issue with my bottle, where can I return it to?

I made a mistake in the delivery address

I have not received my package

I have not received a confirmation email

Cancel my order

I have been charged twice

Do you offer online business accounts?

Orders & Shipping

Log in to your customer account

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Change your password

Register my delivery addresses

How do I delete my customer account?

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Customer Account

What's the origin story of Niets Distillery?

Our mission

Who can I contact at Niets?

Niets Distillery

The different payment methods

My payment was refused

Secure payments

Payments

Can I get a refund for a product I ordered and opened?

My package did not arrive, can I request a refund?

My parcel cannot be found, can I request a refund?

I have returned products, how will I be refunded?

Refunds

Can I return my purchase?

Initiate a return of your products

Initiate a partial return

Processing time for returns

My package has been received, what happens next?

Make my return request

Exchange a product

Returns