We do not refund products if you are not satisfied with them and they have been opened and/or used. Only unopened products in their original condition within the withdrawal period can be refunded after receipt of the products.
We cannot cancel the delivery once the package has been dispatched. If you no longer wish to receive your order, you must return it to us after delivery. No refunds will be given without returning products. If there's an issue with your shipment, fee
If you cannot find your parcel after delivery, we invite you to check with your neighbours (neighbours, caretaker) and your post office. If you find yourself in this situation, contact our customer service ([email protected]) who will find a solution fo
If you have returned products from your order and they respect the conditions of return (intact products), you will be reimbursed by the same method of payment (credit card, credit voucher...) subject to the validation of the customer service when pr